SAM*INK® ISO9001 Quality Policy

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SAM*INK® ISO9001 Quality Policy

Inkjet Systems Private Limited is committed to deliver the lowest cost & consistently high quality environmental solutions, products, & services to our customers.

We will focus on our unfair advantages to achieve the lowest operational cost & highest growth rate while taking into consideration the happiness, health, & safety of our employees, our environment & our society.

Quality Assurance

We believe that the quality of our products and services is crucial to our continued growth. Therefore we accord high priority to quality control. To ensure that we deliver quality products to our customers, we have implemented stringent quality checks at various stages of our production process.

Quality Management System Certifications

Inkjet Systems Private Limited is ISO 9001:2000 certified. Our products meet international standards and our quality management system has been certified to ISO 9001:2000 standard. As part of our continual effort to deliver quality products, we intend to obtain ISO 14000 certification for Inkjet Systems.

ISO 9001:2000 is the new single standard which was developed to replace the 1994 versions of ISO 9001, ISO 9002, and ISO 9003. ISO 9001:2000 is a set of global quality management standards and guidelines sponsored by ISO that has been adopted in many countries. It is a system for establishing, documenting, and maintaining a system for ensuring the quality of the output of a process. Generally, the ISO 9001:2000 certification and audit is carried out once a year. This involves: -

(a) a review of the facility's quality manual and all related documentation to ensure that it meets the standards specified; and

(b) an audit of the facility's process to ensure that the system documented in the quality manual is in place and effective.

The ISO 9001:2000 certification is awarded to a company that has put in place a quality management system that complies with certain key criteria of the ISO 9001:2000 standards including, inter alia, management responsibility, quality policy, management review, documentation requirements, purchasing, product identification and traceability, process control, control of monitoring and measuring devices, control of non-conforming products, corrective and preventive action, handling, storage preservation and delivery, internal quality audit, training, servicing and statistical techniques. With this certification, our customers can be assured that our quality management system conforms to international standards.

Quality Control System

Our laboratories in Singapore are well-equipped to carry out quality checks on our products at various stages of the production processes. Our quality control equipment includes:-

CQMS - Color Quality Measuring & Control Systems
Liquid pH meters
Viscometers
Pressure Guaged Filtration Stability

Our quality control system entails the following measures:-

(a) Supplier Mangement. For quality control, we adhere strictly to our approved supplier lists and purchase supplies from the approved suppliers. We hold regular meetings with suppliers for continuous improvement in the areas of quality, timeliness of delivery and price.

(b) Incoming Quality Control. All in-coming raw materials are subject to inspections to ensure that they comply with our requirements. They are analyzed using computerized systems to determine their purity and quality. Raw materials that do not comply with our requirements are returned to the suppliers and records of these in-coming inspections are maintained at assist us in the evaluation of our suppliers' performance.

(c) In-process Quality Control. Measures relating to in-process quality control are implemented at various stages of our production processes to ensure that defective products or processes are identified and corrected at an early stage to minimize rework and re-processing. These are typically done through sampling inspections and some of the properties being monitored include pH value, temperature, volume, and duration of chemical reactions.

(d) Outgoing Quality Control. Sample tests are conducted on finished products to ensure that only products that conforms to our in-house standards are delivered to customers. Our quality standards are comprehensive and include inspection of printhead life, color tone, media compatibility, drying time, and light-fastness. In the event that the finished products fail any of the outgoing quality control checks, they will be withheld and further analysis will be conducted to investigate the causes for failing the quality checks.

(e) Customer Feedback. We garner feedback through regular meetings with our customers to review our performance and to assist our customers in resolving technical issues they face during their printing process. These feedback sessions allow us to understand our customers' needs and enable us to improve our products and processes.

Our quality control system is subject to quality control audit which includes ascertaining adequate personnel training, proper maintenance and calibration of equipment used in the production processes, as well as the use of prescribed procedures for all operations.

Based on the last 5 financial years, the amount of products rejected by our customers accounted for approximately 0.1% of our company's revenue in each of the FY2005, FY2006, FY2007, FY2008, FY2009, & FY2010.

Please contact our dealers, licensees, & franchisees for information and prices.

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